Shipping:

We ship packages through USPS Monday through Saturday within 24 hours. Orders placed on Sunday may not ship until the following business day as most postal services are closed. When using USPS, we offer First Class, Priority Shipping and if applicable, International First Class/Priority. Priority shipping method is an expedited service that is offered through the website at an additional cost. Please keep in mind that this does not mean the order processing time will be expedited. We cannot guarantee the arrival of your package once it is in the hands of the shipping courier.

For wholesale shipments, there may be additional shipping methods provided such as UPS or FedEx.

Tracking Information:

USPS tracking information may take up to 24 hours before any status is shown. At times, you may experience your tracking showing "Electronic shipping information received." This simply states that USPS has scanned the package and does not always determine the movement of the package whereabouts.

At times the tracking number may show "Shipping Label Created." Unexpected delays can cause the status from USPS to be improperly updated and may require additional time for them to update a new status. Our packages leave our facility within a few hours after it has been processed, packaged and tracking number sent to your email.

If your tracking number starts with 000xxxxxxxxxxxxxxxx, most likely it has been shipped First Class Free Ship method. An email confirmation with this tracking number in actuality is not a tracking number but a receipt confirmation. The package is estimated to be delivered anywhere from 5-7 business days.

Delivery delays:

Once 637Beauty has handed the package over to USPS, it is now their responsibility. Although USPS guarantees shipment delivery times for priority shipping method, this is a complaint that needs to be done through USPS. Any delays or if you feel the package may have been lost can be accomplished by contacting USPS directly and providing them the tracking number. By doing so, this will provide quicker answers versus seeking answers directly from us.

Expected delivery times:

This can vary due to USPS having unpredictable delivery times. For the most part, packages will be delivered within 1 -3 business days.

Lost package:

In the event you feel confident the package has been lost, you can file a claim directly through USPS. However, if you wish to have 637Beauty send out another package, you can contact us and explain the situation. If we determine that the package was lost due to an incorrect provided address, you will need to make another purchase and file a claim through USPS.